Return and Refund Policy

Effective Date: 1/11/2024

Thank you for shopping at TEE-SHIRT HUB! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Return and Refund Policy outlines the steps for returning your items and obtaining a refund or exchange.

1. Returns

We gladly accept returns for unworn, unwashed, and undamaged items within [30] days of the purchase date. To be eligible for a return, the item must meet the following conditions:

  • The item must be in its original condition, including the original tags and packaging.
  • The item must be returned within [30] days of receiving your order.

Non-returnable items include:

  • Custom or personalized items.
  • Sale items or promotional items (unless explicitly stated otherwise).
  • Underwear or intimate apparel for hygiene reasons.

To initiate a return, please contact us at info@teeshirthub.co.uk to receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

2. Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [7-10 business days].

  • Refund Method: Refunds will be issued to the original payment method used for the purchase (credit card, PayPal, etc.).
  • Shipping Costs: Please note that original shipping fees are non-refundable, and the customer is responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

3. Exchanges

If you wish to exchange an item for a different size or color, we can assist you with that. Please follow the same steps for returns, and once we receive your returned item, we will process the exchange.

Please note: Exchange requests are subject to product availability. If the item is out of stock, we will notify you and offer a refund instead.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@teeshirthub.co.uk with your order number and photos of the damage. We will gladly arrange a return or exchange for a replacement item at no extra cost to you.

5. How to Return an Item

To return an item, follow these steps:

  1. Contact us at info@teeshirthub.co.uk within [30] days of receiving your order to request a return authorization (RMA) number.
  2. Prepare the item for return: Ensure the product is in new, unworn, and unused condition, with all original tags and packaging intact.
  3. Ship the item back to the address provided in your RMA instructions.
    • Return shipping: You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or defective items).
    • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

6. Late or Missing Refunds

If you haven’t received your refund yet, please first check your bank account or credit card statement. It may take some time before your refund is officially posted.

If you’ve done this and still have not received your refund, please contact us at info@teeshirthub.co.uk, and we will assist you in resolving the issue.

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@teeshirthub.co.uk, We can cancel your order as long as it has not been processed or shipped. Once the order is processed or shipped, it will be subject to our return policy.

8. Shipping Fees

  • Return Shipping Costs: You will be responsible for the return shipping costs, unless the item is damaged, defective, or we made an error in fulfilling your order.
  • Original Shipping Fees: Shipping fees are non-refundable. If you received free shipping and return your order, the cost of the initial shipping will be deducted from your refund.

9. International Returns

For international orders, return shipping costs are the responsibility of the customer. Additionally, customs duties and taxes are non-refundable, and these fees will not be reimbursed by TEE-SHIRT HUB.

10. Contact Us

If you have any questions or concerns about your return, refund, or exchange, please don’t hesitate to contact us. Our customer service team is here to help!

TEE-SHIRT HUB
Email: info@teeshirthub.co.uk
Phone: 7907442909
Address:372a Cheetham Hill Road M8 9ls, Manchester, England, M8 9LS

Disclaimer: This Return and Refund Policy applies to purchases made directly through TEE-SHIRT HUB. If you purchased our products from a third-party retailer or marketplace, please refer to their return policy.

This Return and Refund Policy covers the most important aspects, but you may want to tailor certain sections to fit your specific needs or jurisdiction. Be sure to check your local laws regarding consumer protection and ensure compliance with any relevant regulations.